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Privacy Policy

At Hygieia Complementary Therapies, we take your right to privacy seriously. We only accept and hold the information from you relevant to the types of services/appointments you have enquired about or agreed to provide you with the best possible service and meet our insurance requirements.

When you first enquire, we will only contact you to provide the relevant information and confirm any appointments or training you require. This will be through your preferred method of contact in which you have chosen to initially contact us or an alternative agreed form of communication, which may have been discussed or details you have provided.

During your appointment or training, you will be asked to complete a contact and consent form outlining our privacy policy, including the official opt-in options. This will confirm your preferred contact methods and provide you with complete control of how you would like to be contacted. Any consent can be revoked at any time if you so choose.

We will never pass on your details to a 3rd party unless we have your consent (e.g. if we have recommended another professional and you have expressed the desire for them to contact you directly).

Personal information must be kept for seven years post your most recent treatment. However, you have access to these files at any time. We only keep information that our insurance providers require.

If you are an expectant Mom, we must keep records for seven years post the 18th anniversary of your baby's EDD.

If we treat a minor between the ages of 16-18, the records must be kept seven years after their 18th birthday.

If we treat anyone aged 16 or under with the traditional parental consent and attendance during therapy, we will also be required to keep records for seven years post their 18th birthday.

The type of information we are required to hold for therapies and training includes:

  • Name and some form of contact information

  • DOB and lifestyle information

  • Health information, including medication and medical history

  • Treatment plans and reflections

  • Any other information is relevant to the therapy or training.

If you see a student therapist at the centre, the centre will keep your contact details securely (as usual); however, you are provided with a reference number that the learners will be aware of. The learners will also keep a treatment plan with only your reference number but no other personal details; this is for their training requirements and Treatment evidence. However, your identity will be kept separate from their notes.

All records are kept securely in locked cabinets and password-protected devices and software.


Cookies policy

Cookies are small data files downloaded onto your electronic device used to access websites. Cookies allow a website to recognise a user's device and help your browser navigate the website by allowing you to log in automatically or remember settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you want to learn more about cookies, visit

Cookies help us to provide you with a good experience when you browse this website. We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following primary purposes:

  • For technical purposes essential for the operation of this website.

  • to distinguish you from other users of this website so that we can personalise your shopping experience; and

  • to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns.

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used by this Cookie Policy. If you do not agree, you must either disable cookies or refrain from using this website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


If you have any questions or concerns regarding our privacy policy, please feel free to contact:

Laura Wooldridge
Llandrindod Wells

07947 120 751

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